Expectations, expectations…
Wednesday, August 6th, 2008I found this book in a local bookshop a few months ago and now I recommend it to everyone dealing with customers, either internal or external:
Managing Expectations: Working with People Who Want More, Better, Faster, Sooner, NOW!
Foreword was written by Gerald Weinberg.
- Dmitry Vostokov @ ManagementBits.com -