Management Bits and Tips

Customer Facing skills are important (bit). What equally important are Support Facing skills (tip).

Support facing skills are vital to get the best response from support and manage customer support expectations (what they expect from you, what you expect from them you already know). One way to learn support facing skills in relatively mild manner is by purchasing your company product while you are still employed (especially in support).

- Dmitry Vostokov @ ManagementBits.com -

A colleague surprised me yesterday when telling me he was reading a book on power. I asked him why and he told me he wanted to learn how to use power in his organization. Immediately I seized an opportunity to lecture him on power basics because I also read a few books on power and had been digesting them for some time. So I told him the Principle of Power I discovered through sheer reading of case studies, mainly power struggles in communist Russia (POP, like a stack operation if you know a bit about computer science or programming). This was later generalized to POPs, Principle of Power Shift:

Kiss Ass. Kick Ass.

Hope you find this succinct definition useful and easy to remember.

Note: The proper sequence is very important for your mental health.

- Dmitry Vostokov @ ManagementBits.com -